Fact-finding
As soon as the call ended, I arranged the internal and carrier logs strictly by chronological order. Order entry at 9:12, warehouse picking at 10:03, shipping label at 10:21, scan point at 11:07, Lakeview delivery signature photo at 11:42. I created a “facts only” thread on Slack and mentioned all relevant parties. When speculation, anger, and damage control mix, differing information temperatures dull judgment. Eli pasted screenshots, photos, and tracking URLs, standardizing timestamps to UTC. This completes the “diagnosis.” Without an accurate diagnosis, there can be no proper prescription.
— Tips : Separate facts, interpretations, and emotions. First, share only the “chronological log” (with audit trails). Unify time zones; use proper nouns as subjects. Separate judgments and opinions into separate threads.
